Verified Live (Pvt) Limited
These Seller Onboarding Terms (“Agreement”) form a legally binding contract between Verified Live (Pvt) Limited, a private limited company registered in Pakistan (“Verified Live,” “we,” “us,” “Platform”), and the individual or business registering as a seller (“Seller,” “you”).
By tapping or clicking “Agree & Register” (or equivalent acceptance button) during seller registration, you electronically sign and accept this Agreement, including its Annexures. Your acceptance, together with the date, time, and version of this Agreement accepted, is recorded electronically by the Platform and constitutes conclusive evidence of your consent. Electronic acceptance under these Terms is legally binding under the Electronic Transactions Ordinance, 2002.
If you do not agree to this Agreement, do not register or list products on the Platform. Continued selling after any update to this Agreement constitutes acceptance of the updated version (see Section 18).
Verified Live operates a livestream shopping marketplace. Verified Live generates Orders on the Seller’s behalf and provides the Platform, payment collection, and logistics coordination. Verified Live is not the seller, manufacturer, importer, inspector, or warehouser of any product, and is not the courier.
Verified Live acts solely as the Seller’s payment collection agent for Orders processed through the Platform. Verified Live is not a bank, wallet, payment service provider, or payment aggregator, holds no funds for its own account, and provides no financial service to the Seller beyond collection and remittance of Order proceeds under this Agreement.
Each sale is a contract directly between the Seller and the Buyer. The Seller is solely responsible for order accuracy, product quality, legality, packaging, fulfilment, after-sales service, and compliance with all applicable laws.
To register, the Seller must provide, depending on business type:
together with declared active taxpayer (filer) or non-filer status with the Federal Board of Revenue (“FBR”), and a valid bank account in the Seller’s own name for Payouts via IBFT.
The Seller acknowledges that under applicable law — including SRO 1775(I)/2025 issued under the Income Tax Ordinance, 2001, and related instruments — Verified Live is required to register with, and report prescribed information to, the FBR, which may include the Seller’s CNIC/NTN, filer status, sales volume, transaction values, and commission deducted. The Seller expressly consents to this collection and reporting and warrants that all registration and tax information provided is accurate and current. The Seller must promptly update any change in filer/non-filer status, NTN, or bank details.
Verified Live calculates payout deductions and applicable withholding based on the filer status declared. The Seller bears sole responsibility for its own tax filings; nothing in this Agreement constitutes tax advice or shifts the Seller’s statutory obligations.
The Seller must be at least 18 years old and legally competent to contract under Pakistani law.
The Seller warrants that every listing is accurate, complete, and not misleading — including product descriptions, images, sizing, materials, pricing, and stock availability — and that listed products will materially match their livestream presentation. This accuracy obligation is the Seller’s primary defence against “not as described” claims and a condition of selling on the Platform.
The Seller must not list or sell: counterfeit, replica, or infringing goods; restricted or regulated items; items requiring a licence the Seller does not hold; or any item unlawful to sell in Pakistan. Verified Live may remove listings or end Sessions (including mid-session) where reasonably required to protect Buyers, the Platform, or to comply with law.
Stock counts shown before and during a Session must reflect actual available inventory to the Seller’s best knowledge. The Platform does not guarantee real-time inventory synchronization during live broadcasts; where overselling occurs, affected Orders may be cancelled under the Cancellation Policy.
Before scheduling any Session, the Seller must complete every item of the Platform’s Pre-Stream Checklist, maintained as Annexure A to this Agreement (as updated by Verified Live from time to time). The Checklist is an operational setup requirement and currently includes, without limitation:
By going live, the Seller warrants that the Checklist has been fully completed and that all listing information is accurate. Verified Live may decline, postpone, or end any Session that does not meet the Checklist.
The Seller may accept or reject any Order at the point it is generated. A rejected Order is treated as a Platform-cancelled Order under the Cancellation Policy, and any payment collected is refunded to the Buyer.
The Seller must hand over every accepted Order to the Courier within 24 hours of generation, accurately and securely packaged with tamper-evident sealing, matching the listing.
Risk of loss or damage in transit rests with the Seller until delivery to the Buyer. Sellers of high-value items must arrange shipment insurance or otherwise bear the cost of replacement or refund for transit loss or damage.
The Seller handles day-to-day Buyer queries directly. Verified Live becomes involved only where the Seller has failed to resolve a query.
The Seller must accept and honour returns approved under the Return & Refund Policy for: damaged/defective items, wrong item delivered, missing items, and items materially not as described — including returns of electronics confirmed defective at unboxing.
The Seller must cooperate with Verified Live’s evidence-based return verification, including unboxing-video review, and must not contest returns that meet the Platform’s consistent, documented standard.
Where a return is due to a seller-side issue, the Seller bears the return shipping cost and the refund value, which may be recovered from the Seller’s held proceeds under Section 8.
Confirmed fraudulent-return participation is a material breach of this Agreement (see Section 13).
All online payments are processed by the Gateway; Verified Live never receives or stores raw card data. Cash on Delivery amounts are collected by the Courier on the Seller’s behalf.
Verified Live deducts commission on each delivered Order at the rates in Annexure B (Seller Commission Schedule), acknowledged at registration. Commission is calculated on the Order value, and applicable withholding/tax treatment follows the Seller’s declared filer status.
To ensure every return can be honoured, proceeds from each delivered Order are held in a segregated, escrow-like safeguard for 7–10 days after delivery before becoming payable. Funds in the Buffer Period are the Seller’s property, are held solely to secure potential refunds, accrue no interest or fee, and are released automatically once the Buffer Period clears.
Cleared proceeds are disbursed in fixed fortnightly batches on the 1st and 15th of each month via IBFT to the Seller’s verified bank account. Verified Live may set off against any Payout: refunds owed on the Seller’s Orders, return shipping costs, penalties, and amounts owed to Verified Live.
Where cash was collected on delivery and a return is later approved, Verified Live refunds the Buyer via IBFT to the Buyer’s verified bank account and recovers the amount from the Seller’s held or future proceeds.
Verified Live will provide transaction-level payout statements through the Seller/Studio app.
The Seller must not engage in — and must not permit any agent to engage in — any manipulation, deception, or fraud against the Platform, Buyers, or systems, including fake orders, self-purchases to inflate metrics, review manipulation, or participation in fraudulent-return schemes.
Verified Live tracks integrity and return patterns across the entire Platform. Confirmed fraud may result in immediate suspension, withholding of pending Payouts to the extent of established losses, and legal action where the conduct causes financial loss to Verified Live or Buyers.
Seller content the Seller creates or owns and uploads remains the Seller’s property, but the Seller grants Verified Live a non-exclusive, royalty-free licence to use it to operate and market the Platform and the Seller’s products.
Livestream broadcasts and recordings made through the Platform are the property of Verified Live and carry Verified Live branding.
Both parties may use Sessions and clips featuring the Seller’s products for their own marketing; however, all content generated by Verified Live is and remains solely owned by Verified Live (Section 10.2), and no revenue-share or attribution obligation applies unless separately agreed in writing.
The Seller warrants that all content it uploads — including product images and livestream material — does not infringe any third party’s intellectual property, personality, or other rights.
Buyer personal data received by the Seller is provided solely to fulfil Orders and provide after-sales support. The Seller must: process it only for those purposes; protect it with reasonable technical and organisational measures; not share or sell it to third parties; and comply with applicable Pakistani law (including PECA 2016 and, once enacted, the Personal Data Protection Bill).
Verified Live’s own data practices are described in the Privacy Policy.
Verified Live may suspend or terminate the Seller’s account for: inaccurate or misleading listings; repeated late dispatch; confirmed fraud; a pattern of quality complaints; listing counterfeit or prohibited stock; breach of this Agreement; or where reasonably required to protect Buyers or the Platform.
Termination does not affect Orders already delivered or the Buffer Period obligations. Amounts lawfully due to the Seller (net of refunds, chargebacks, and set-offs) will be paid in the normal Payout cycle.
The Seller may terminate by ceasing to schedule Sessions and requesting account closure; accrued obligations survive termination.
The Seller shall indemnify and hold Verified Live harmless from all claims, losses, damages, fines, and expenses (including reasonable legal costs) arising from: the Seller’s products or listings; breach of this Agreement; the Seller’s violation of applicable law; infringement of third-party rights; transit loss or damage to the Seller’s Orders; or the Seller’s fraud or misconduct. This includes claims brought by Buyers, couriers, regulators (including tax authorities), or third parties.
To the maximum extent permitted by law: Verified Live’s total liability to the Seller under this Agreement is limited to the net commission actually retained by Verified Live from the Seller’s Orders in the 3 months preceding the claim; Verified Live is not liable for consequential, indirect, incidental, or special damages; and Verified Live is not liable for acts or omissions of Couriers or the Gateway. Nothing in this Agreement limits liability that cannot be limited under Pakistani law, including liability for fraud or wilful misconduct.
Verified Live is not liable for delays or failures caused by events beyond its reasonable control, including natural disasters, pandemics or epidemics, strikes, internet or power outages, courier or gateway network disruptions, government action, or changes in law or government policy.
Each party shall keep confidential the other party’s non-public commercial and technical information, using it solely to perform this Agreement.
This Agreement is governed by the laws of Pakistan. Disputes shall be resolved through the following tiers: (1) support and grievance redressal per the Contact Information page; (2) mediation, and failing that, arbitration seated in Karachi; and (3) the courts of Karachi shall have exclusive jurisdiction to the extent permitted by applicable law.
Verified Live may update this Agreement and its Annexures from time to time. Material changes will be notified through the Seller/Studio app with a reasonable notice period; continued selling after the effective date constitutes acceptance. The version number and “Last updated” date appear at the top of this document, and the Platform records which version each Seller accepted.
If any provision is held unenforceable, the remainder stays in effect. This Agreement, together with the Platform Policies and the Annexures, is the entire agreement between the parties regarding selling on the Platform. The Seller may not assign this Agreement without Verified Live’s consent.
See the Contact Information page for support and legal queries.
The Seller must complete all of the following before scheduling a Session. Verified Live may update this Checklist; the current version in the Seller/Studio app prevails.
By scheduling or starting a Session, the Seller warrants completion of this Checklist.
(To be completed by Verified Live before seller registration opens; a copy is displayed and acknowledged by the Seller in-app at registration.)
| Item | Detail |
|---|---|
| Commission rate | 5%–15% of delivered Order value, depending on product category and active promotional arrangements |
| Payout cycle | 1st and 15th of each month, via IBFT |
| Buffer Period | 7–10 days post-delivery (escrow-like safeguard) |
| Return shipping (seller-side fault) | Borne by Seller |
| Late dispatch penalty | Levied at the standard rate set by the Platform (displayed in-app); imposition and collection of the penalty rest solely with the Platform |
| Paid-marketing clips / revenue-share | Not applicable — all content generated by Verified Live, including Sessions and clips, is solely owned by Verified Live (Section 10.2) |
| High-value Order threshold (CNIC verification triggers) | As prescribed by applicable legal and regulatory standard in Pakistan; the current threshold is displayed in-app and applied at checkout |
Accepted electronically via “Agree & Register” in the Verified Live Seller/Studio app. Version accepted, timestamp, and Seller account ID are recorded by the Platform and constitute the executed counterpart of this Agreement.