Verified Live (Pvt) Limited
You may cancel an order any time before the seller dispatches it. Once dispatched, an order can no longer be cancelled — you may instead request a return once delivered, per our Return & Refund Policy.
Sellers may accept or reject any order at the point it is generated. A rejected order is treated the same as a Platform-cancelled order under Section 3 below.
Livestream selling means multiple viewers can attempt to buy the same item at the same moment. The Platform does not guarantee real-time inventory synchronization during live broadcasts. Where simultaneous checkout requests exceed available stock, Verified Live reserves the right to cancel the affected order(s) without prior notice. This right is exercised reasonably, in good faith, and in accordance with our Terms and Conditions.
Where this happens:
Verified Live may also cancel an order where fraud, a failed OTP verification, or another integrity concern is flagged — see the Account Integrity framework in our Terms and Conditions (Section 6) and our Return & Refund Policy, Section 7.
Where a cancellation involves a prepaid order, Verified Live triggers the refund reversal promptly on its side. External processing windows are outside our control: digital wallets (EasyPaisa, JazzCash) and banks may take 3–7 working days to reflect the refund.
For Cash on Delivery orders cancelled before any payment was collected, no refund is owed, since no payment was made.
Multi-item orders can be partially cancelled — you may cancel individual items from an order before dispatch, rather than the entire order. Where a partial cancellation affects a prepaid order, the corresponding amount is refunded to the original payment method, and the courier (AWB/tracking) record is updated accordingly.
See our Contact Information page for cancellation requests.